Refund and Cancellation Policy

If you subscribe to Renovate Pro or Renovate Pro Plus for the first time and decide it isn't the right fit, you can request a full refund of your first monthly payment within 14 days of the charge date. No questions asked.

To request a first-month refund, email info@hellorenovate.com from the address associated with your account. Include a copy of the receipt you received for the charge. We will process the refund within three business days.

You can cancel your subscription at any time from the billing screen inside Renovate. Cancellation stops future renewals. You continue to have full access to your paid features until the end of the current billing period.

Cancellation on its own is not a refund. If you cancel mid-cycle, the current period is not automatically refunded. See sections 3 and 4 for when a refund is available.

After the initial 14 days, monthly renewals are generally non-refundable. You get access to the Service for the period you paid for, and cancellation stops the next charge.

We will consider a discretionary refund for a renewal charge in the following situations, if you contact us within 14 days of the charge:

• The Service was substantially unavailable for a majority of the billing period through no fault of your own.
• Duplicate charges caused by a billing error on our side.
• An unauthorised charge on your card that we can verify.

Refunds will not generally be issued in these situations:

• You forgot to cancel before a renewal charge (but you can cancel now to prevent the next one).
• Your card issuer changes the exchange rate between charge and refund.
• You continued using the Service throughout the billing period.
• The account was terminated for breach of our Terms of Service.

Refunds are processed by our payment processor back to the original payment method. Depending on your card issuer or bank it may take an additional 5 to 10 business days for the credit to appear on your statement after we approve it.

You may receive an email from the payment processor confirming the refund. If you notice a discrepancy in the amount refunded (for example, exchange-rate differences), contact info@hellorenovate.com and we'll help resolve it.

Switching from Pro Plus to Pro (or vice versa) is not a refund event. The difference is prorated automatically at the time of the change. If you overpaid due to a billing error, we'll issue a corrective refund on request.

If you don't agree with a charge, please contact us before filing a chargeback with your card issuer. Chargebacks trigger automatic suspension of your account while we resolve the dispute, and in most cases the underlying charge is one we can settle directly and faster by email.

Nothing in this Policy limits statutory consumer-protection rights that apply in your jurisdiction and cannot be waived by contract. If a mandatory local law entitles you to a longer or more favourable refund window than the ones described above, that law governs.

This policy covers your Hello Renovate subscription only. When your clients pay one of your invoices by card through a pay link, the payment goes to your own Stripe account. Refunds and disputes on those payments are between you and your client and are handled from your Stripe dashboard. Hello Renovate does not hold those funds and cannot refund them.

Refund questions, dispute resolution, or billing help? Email info@hellorenovate.com. We aim to reply within one business day and to resolve straightforward requests the same day.